Contact Submittal support
The fastest way to reach us is email. Write to [email protected] and a person on our support team reads every message and answers it in writing.
Write to support
Send your question to [email protected] from the address you use to sign in, and include the project name or the submittal number (for example 087100-002-R1) if the question is about a specific package. That lets us find the right record without a back and forth.
Help inside your account
Signed-in users get help directly inside their account, next to the project they are working on, so the context of the log, the package and the review step travels with the question. Answers come back by email as well, so nothing gets lost when you are on site.
What support handles
- Billing questions, plan changes between Starter, Team, Business and Enterprise, invoices and renewal dates, see pricing
- Project setup, spec upload, register import, custom numbering and reviewer roles, see how it works
- Data export of the submittal log to Excel, CSV and PDF, transmittals and closeout binders
- Account and data deletion requests, handled as described in our privacy policy
- Security questionnaire answers by email, with the details in our security overview
- Refund questions under our refund policy
Before you write
Many answers are already in the submittal software FAQ, including how active projects are counted, how external reviewers and subcontractors join at no cost and how the AI reads spec sections.